Terms of use

By installing the Argos agent, creating a control-panel account, or signing a purchase order, your company (the "Customer") accepts these terms of use on behalf of all its operators and monitored machines.

If you disagree with any condition, do not install the agent or use the panel; contact us to resolve questions before deploying the product.

Argos is a remote monitoring and management (RMM) software for fleets of Windows PCs, made up of an agent installed on each machine and a centralized control panel. It shows presence and activity, security status, remote control, script execution, and alerts.

The service is delivered as a self-hosted appliance, a dedicated server, or a managed instance, depending on the contracted plan.

• The Customer is responsible for keeping its operators' credentials confidential and for correctly configuring each operator's roles and machine scope (RBAC).
• The Customer must enable two-factor authentication (TOTP) on higher-privilege accounts.
• The Customer is responsible for revoking access for operators who no longer work at the company.

Argos must only be installed on machines the company owns, or that the company has explicit authorization to monitor. The following is prohibited:

• ✕Installing the agent on personal devices belonging to employees, customers, or third parties without their consent and without company ownership.
• ✕Using screenshot or remote-control features for covert surveillance, harassment, or any purpose other than security, technical support, and operational continuity.
• ✕Attempting to circumvent, resell, or redistribute the software outside the terms of your license.
• ✕Using the service in a way that violates applicable data-protection or labor law in your country.

As the Customer, you're responsible for complying with your country's labor and data-protection laws when deploying Argos — including notifying your team that their work equipment is monitored, documenting the purpose, and keeping the scope proportionate.

We put together a practical guide for this:

Read the responsible monitoring guide →

The Argos software, its code, brand, and documentation belong to Centinelo and the contributors who develop it. The Customer receives a license to use the software, not ownership of it. Nothing in these terms transfers intellectual-property rights to the Customer.

Access to Argos is governed by the contracted plan. Payments are processed through the chosen channel (direct purchase or through a partner), and the specific billing terms are detailed in the purchase order.

We work to keep the service continuously available, but we don't guarantee 100% uptime: scheduled maintenance, updates, or outages outside our control can occur — for example, from the infrastructure provider the Customer chose.

Technical support is offered through the channels listed on the pricing page, with response times that depend on the contracted plan.

Argos is offered "as is." To the extent permitted by law, Centinelo is not liable for indirect damages, data loss, or lost revenue arising from use or inability to use the service, except in cases of willful misconduct or gross negligence.

The Customer is responsible for maintaining its own backups and for validating that its use of Argos meets its legal and contractual obligations toward its own employees and customers.

Either party may terminate use of the service as agreed in the purchase order or the license agreement in force. Upon termination, the Customer must uninstall the agent from the machines in its fleet; data is deleted or exported as agreed.

We may update these terms as the product or applicable regulations change. Relevant changes are communicated to the Customer and take effect on the date indicated in the updated version.

Unless the specific contract between the Customer and Centinelo states otherwise, these general terms are interpreted under common principles of contractual good faith, and any dispute is first attempted to be resolved directly between the parties.

For questions about these terms, write to us through the support channels listed on the pricing page.