You don't know who's idle
An agent can be away from their seat for 20 minutes before anyone notices — usually once missed calls pile up.
Idle alerts starting at 15 minutes
Argos for call centers
How many agents are actually on a call right now?
Past 20 seats, supervising at a glance becomes impossible. Argos shows you who's working, who's idle, and lets you step in without leaving your seat.
muro8/10 online
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idle
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idle
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This is what your floor looks like right now.
What slips past you today
Three things happen without you knowing
Supporting every seat eats your whole day
Every time a PC breaks, someone has to walk over — and the agent isn't billing in the meantime.
Remote control to fix it without moving
Every incident is discovered late
You find out about a security or performance issue only after it already hit the day's operation.
Automatic daily report, first thing in the morning
Functions you'll use every day
Everything a floor supervisor needs
- Real-time screen wall
- 24-hour presence timeline per agent
- Idle alerts to the supervisor
- Daily report at 7:00 am
- Remote control for technical support
- Blocking of unauthorized sites and apps
The numbers behind it
1 supervisor covers 50 seats
Idle alert in under 60 seconds
Daily report ready by 7:00 am
Transparent monitoring: the agent sees the Argos icon in their system tray, and every screen access is logged and audited.
See the audit log in the demo →Put your operations floor under one console
Detect, notify, and step in before the customer hangs up.