You don't know who's idle
An agent can be away from their seat for 20 minutes before anyone notices, usually once missed calls pile up.
Idle alerts with the threshold you set
Argos for call centers
How many agents are actually working right now?
Past 20 seats, supervising at a glance becomes impossible. Argos shows you who's working, who's idle, and lets you step in without leaving your seat.
Wall
Demo environment · Fictional data
What slips past you today
Three things happen without you knowing
Supporting every seat eats your whole day
Every time a PC breaks, someone has to walk over, and the agent isn't billing in the meantime.
Remote control to fix it without moving
Every incident is discovered late
You find out about a security or performance issue only after it already hit the day's operation.
Automatic daily report at the time you choose
What it looks like in the console
Demo environment · Fictional data
Wall
Filtered by group: just the Sales team, with bigger thumbnails.
Wall
Machines that are off stay on the wall, marked as offline.
Remote
One click on a thumbnail opens that screen live, at full size.
Functions you'll use every day
Everything a floor supervisor needs
- Real-time screen wall
- 24-hour presence timeline per agent
- Idle alerts to the supervisor
- Daily report at the time you choose
- Remote control for technical support
- Blocking of unauthorized sites and apps
What you get
Every seat online on one wall
Alert as soon as an agent passes the inactivity threshold you set, for example 15 minutes
Daily or weekly summary at the time you choose
Transparent monitoring: the agent sees the Argos icon in their system tray, and every screen access is logged and audited.
See the audit log in the demo →Put your operations floor under one console
Detect, notify, and step in before the customer hangs up.