Draft pending legal review
This policy explains how we handle refunds and is still pending review by legal counsel. If anything here conflicts with your contract or the law where you are, the contract and the law come first.
Free trial
The trial runs for 14 days, asks for no card, and covers up to 10 PCs. Nothing is charged during that time and, if you don't subscribe afterwards, there's no outstanding charge.
If you subscribe before the trial ends, the paid period starts the day you subscribe.
Monthly plans
Monthly plans can be canceled whenever you want from the panel. The service stays active until the end of the month you already paid for and the next month isn't charged.
We don't make partial refunds for the days you didn't use inside a month you already paid for. If you cancel on the same day a renewal was charged and you didn't get to use the service, write to us and we'll take a look.
Annual plans
If you cancel an annual plan within the first 30 days of payment, we refund the unused share of the year. The calculation uses the full months still ahead.
After those 30 days there's no refund, but you can cancel the renewal so the next year isn't charged. The service stays active until the end of the year you paid for.
Nube privada
On Nube privada, the setup fee covers work already done and isn't refundable once the installation is complete.
If you cancel before we start the installation, we refund what you paid.
How to request a refund
Write to us from your account's email address with the invoice number and why you're asking. If the refund applies, we process it through our payment processor to the same payment method you used.
The money usually takes 5 to 10 business days to show up, depending on your bank or card issuer.
Questions about a charge
If you see a charge you don't recognize, write to us before opening a chargeback with your card: we'll go through the account with you and fix it if the mistake was ours.